Terms of use

Last updated: 16 October 2026

These terms are between you and Oliplanner, based in United Arab Emirates ("we"), for the Oliplanner app and its website. By using the app you agree to them.

What the app does

Oliplanner plans trips with the help of Claude, an AI model, and shows live flight and hotel prices from third-party providers. Where the app offers it, you can book flights in the app (see "Booking flights" below). Other links open the provider's website, where booking is under the provider's terms.

Plans, prices and visa information are guidance

• AI-written plans can contain mistakes. Opening hours, prices, addresses and whether a place is halal can change. Check anything important before you rely on it.
• Prices are what the search returned at that moment. They can change until you book.
• Visa results are not legal advice. Entry rules change and depend on your circumstances. Confirm with the embassy, the official government website or your airline before you travel. We are not responsible if you are refused boarding or entry.

Trips, packs and Oliplanner Pro

• You can preview trips for free. The app shows how many free trip plans you have. After that, planning a new trip, or planning a trip again with new details, needs a trip credit or Oliplanner Pro. Changing a day, swapping places and asking for suggestions don't use up trip plans.
• Trip packs are one-time purchases of trip credits. Credits don't expire and aren't refunded once used.
• Oliplanner Pro is an auto-renewing subscription. The price, the length of each period and any introductory offer (for example a lower price for your first year) are shown in the app and by the App Store or Google Play before you confirm. Prices are in your local currency and may include tax. Payment is charged to your Apple ID or Google account when you confirm the purchase.
• The subscription renews automatically at the then-current regular price unless you turn off auto-renew at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the period. Manage or cancel it in your App Store or Google Play account settings. Deleting the app does not cancel it.
• Refunds for purchases and subscriptions are handled by Apple or Google under their policies.
• Pro includes many more trip plans and higher daily limits than the free plan, as shown in the app. To keep the service working for everyone, fair-use limits still apply.

Booking flights

• When you book flights in the app, the booking is made with the airline through our booking partner, Duffel, and the airline's fare rules and conditions of carriage apply. Check the names, dates and passport details before you pay. Airlines may refuse boarding if they don't match your passport.
• The price you pay includes the fare and our booking fee. Both are shown before you pay. Card payments are processed by Duffel Payments (Stripe).
• Changes and cancellations are possible only where the airline's fare rules allow them, and the airline's own fees apply. If the airline refunds a fare, we pass that refund back to your card. Our booking fee is not refunded, except where the law requires it or the flight is cancelled by the airline and you are entitled to a full refund.
• The airline is responsible for operating your flights. For delays, cancellations or lost baggage, your rights are against the airline under the law that applies to your flight.

Your account

Keep your password private. You are responsible for what happens in your account. You can delete it at any time in Settings or on the account deletion page.

Fair use

There are daily limits on plans and searches. Don't try to get around them, reverse-engineer the service, use it to send spam, or use it for anything unlawful. We may suspend accounts that do.

Your content

Your trips, notes and lists are yours. You give us permission to store and process them only to run the app for you, as described in the privacy policy.

Availability and changes

We work to keep the app running, but it is provided "as is" and may sometimes be unavailable. We may change these terms. If the change is significant, we will tell you in the app.

Liability

To the extent the law allows, we are not liable for indirect losses, or for losses caused by travel providers, changes in prices or entry rules, or relying on a plan without checking it. Nothing in these terms limits rights you have under consumer law.

Apple and Google

If you got the app from the App Store, Apple's Licensed Application End User License Agreement applies together with these terms; if they conflict, Apple's terms apply to your licence to use the app. If you got the app from Google Play, Google Play's terms also apply. These terms are with us, not with Apple or Google, and Apple and Google are not responsible for the app or its support.

Law and disputes

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction. If you are a consumer living elsewhere, you keep the protection of the mandatory laws of your country and can bring a claim where you live.

Contact

Oliplanner, United Arab Emirates · support@oliplanner.com